What is Dial-A-Ride?

Dial-A-Ride is a specialized, door-to-door transportation service offered under the GO!Durban initiative, tailored for eThekwini residents who face mobility challenges due to disabilities or age-related issues. Unlike conventional public transport, Dial-A-Ride provides a personalized, curb-to-curb or door-to-door service, ensuring that passengers who cannot access standard buses or trains can still travel safely and comfortably. The service operates on a pre-booking basis, allowing users to schedule trips for essential activities such as medical appointments, grocery shopping, or social visits. Dial-A-Ride buses are equipped with accessibility features like wheelchair ramps, low floors, and secure seating, and drivers are trained in disability awareness to assist passengers with diverse needs. Integrated into Durban’s broader public transport network, the service connects users to key hubs like the Dr Pixley Ka Seme Transfer Interchange, facilitating transfers to other GO!Durban services such as Mynah Services or Durban Transport. As of 2025, Dial-A-Ride continues to prioritize inclusivity, offering concession fares for eligible users and incorporating eco-friendly vehicles to support Durban’s sustainability goals. By providing a reliable and compassionate transport solution, Dial-A-Ride ensures that all Durbanites, regardless of mobility limitations, can participate fully in the city’s vibrant community life, aligning with the vision to make Durban Africa’s most caring and liveable city by 2030.