Go Durban

Help & Support

Welcome to our Help and Support page!

We understand that booking bus tickets can sometimes be a bit challenging, but don't worry – we're here to assist you every step of the way. Below, you'll find various resources to help you with your journey. If you can't find the answer you're looking for, our support team is always ready to help.

How to Claim Lost Property

Email your Request to info@godurban.co.za

What is the IRPTN or GO!Durban?

GO!Durban is eThekwini’s very own Integrated Rapid Public Transport Network. This project will provide a sustainable, integrated transport system for the people of Durban. GO!Durban’s objective is to implement a world-class network of rail, road and non-motorised transport systems that provide commuters with efficient and economical public transport options.

What are the benefits of GO!Durban?

GO!Durban will provide passengers with an efficient, frequent and reliable public transport service. Benefits of GO!Durban include seamless transport, reduced travel times, affordable fares, upgraded safety and security through the presence of extensive security personnel and CCTV, easy transfers between routes and the use of convenient smart cards to pay for journeys.

Who will be funding the GO!Durban?

The funding is allocated from the National Treasury under the Department of Transport.

What is Bus Rapid Transit (BRT)?

Bus Rapid Transit (BRT) is a high-quality bus-based transit system that delivers fast, comfortable and cost-effective urban mobility through the provision of segregated right-of-way infrastructure, rapid and frequent operations and excellence in marketing and customer service.

How to Request a Refund

Log a query on your customer dashboard, or email us on info@godurban.co.za

Why do we need the GO!Durban?

Whether you’re planning your weekend or getting to work, it is important that you and all Durban commuters have a reliable, safe and organised transport service. GO!Durban will provide citizens with easier access to work, school and healthcare facilities -adding to the quality of life they experience in the city. The system will ultimately establish Durban as a world-class city and give many citizens access to new opportunities for development and growth.

What is the role of the Provincial Government?

All three spheres of government (national, provincial and local) are collaborating to roll out the GO!Durban project. National government is providing policy support and funding, provincial government supports the management of the project and local government is responsible for planning and implementing the system.

What if cars and taxis make use of the dedicated bus lanes / right of ways?

There will be a relatively high level of paving which will be constructed on either side of the trunk routes. In addition, these trunk corridors will be monitored at a control centre and in the event that another vehicle does enter the trunk route, metro police will be deployed to apprehend the vehicle.

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